Things to Know
Frequently Asked Questions
We want your stay at Evermore to be easy on purpose. Here are some answers to our most frequently asked questions.
Can't find what you’re looking for? Give us call at 855-341-9527.
Location & Transportation
Evermore Orlando Resort is directly adjacent to Walt Disney World® in the Lake Buena Vista area of Orlando, Florida. Our resort is conveniently located close to all area theme parks, Orlando International Airport, downtown, and other popular Orlando cultural attractions.
Learn more here or explore our location on Google Maps.
Orlando has two airports, Orlando International Airport (MCO) and the Orlando Sanford International Airport (SFB). MCO is 18.4 miles from the resort.
There are several transportation options to get you to Evermore from Orlando International Airport. We've partnered with Skyline Destination Orlando to offer you and your party options to get where you need to go (additional fees apply). Visit www.SDOUSA.com to book directly.
Evermore Resort currently does not have centralized shuttle transportation to the theme parks, however the top attractions in the area are just a quick ride away. In fact, our property is less than 3 miles away from Walt Disney World®. To make it even easier, there are many options available to you:
- We've partnered with Skyline Destination Orlando to offer you and your party several options to get where you need to go (additional fees apply). Visit www.SDOUSA.com to book directly.
- You can also explore options at The Car Care Center at Walt Disney World®. This car rental facility is located near Magic Kingdom park and offers rentals through Enterprise, Alamo, or National. You can book your vehicle online or by calling (407) 824-3470. The Car Care Center is open daily from 7:00AM to 7:00PM.
- All rideshare options are allowed on property at Evermore and getting picked up is easy. Your rideshare vehicle can pull right up to your accommodation — allowing more flexibility for pickup and drop off times.
Walt Disney World Ticket & Transportation Center (Magic Kingdom parking) - 15 min
Epcot -14 min
Animal Kingdom - 20 min
Hollywood Studios - 15 min
Disney Springs - 10 min
Universal Orlando Resort - 22 min
SeaWorld Orlando- 16 min
Orange County Convention Center - 18 min
Our partners at Visit Orlando have some great ideas -- explore them here.
A good rule of thumb to keep in mind is ½ the number of cars per your unit bedroom occupancy. For example, two cars for a 4-bedroom flat, 6 cars for an 11-bedroom house, etc.
Parking is provided for overnight guests at their respective units in the designated areas. Any vehicle larger than an average family size car is subject to approval. RV/oversized parking is limited and permitted in specific areas only with advanced notice required. Please contact our Security Department to make arrangements. All guests are subject to approval at the security gates and parking is monitored 24/7.
Yes! Evermore offers ADA accessible trolley service throughout the resort, including Conrad Orlando. Once on property, you can keep track of each trolley's location via the Evermore App.
Conrad Orlando offers valet parking. Evermore Houses, Flats, and Villas offer self-parking options only.
Resort
Yes, we invite you to explore our 1,100-acre resort using our 3D Virtual Tour or browsing our Interactive Map.
Evermore’s All-In-One Fee covers all fees and their associated taxes relating to cleaning, damages, and use of amenities associated with the rental unit. This one-time fee is due when the final payment for the stay is due and is refundable upon cancellation of the reservation prior to arrival. Once the guest is checked in, this fee is nonrefundable. This fee covers reported wear and tear damage up to $1000.00 USD in a Villa or Flat and $2500.00 USD in a House unit. This covers accidental & reported damage only and does not waive the guest’s liability for damages exceeding those amounts. This does not include major damage or smoking related cleaning (see NON-COMPLIANCE).
Included Amenities
- On-water activities including kayaks, paddleboards, life jackets, waterslide, and our Blue Hole rope swing.
- Fitness Center and Fitness on Demand with FLEX access
- Daily valet trash pickup
- 24-hour gated security
- Evermore guest rate and preferred tee times for golf
- Make Yourself at Home kit — items you don’t need to pack, including a dish sponge, kitchen wipes, dishwasher pods, and laundry pods!
- Small gift to enjoy an activity together with your group
- Pack & Play / Highchairs available on request
- Beekman Hand Soaps + lotion in every bathroom
- Beekman amenities in shower (shampoo, body wash, conditioner)
- Dish soap
- Toilet paper rolls (3 per bathroom provided)
- Unlimited trash bags
- Roll of paper towels
Evermore Bay is restricted to overnight guest use only. Non-resort guests are be able to make reservations at Evermore Resort’s Twin View Restaurant and the restaurants and the Spa at Conrad Orlando
No day passes are available. Access to the amenities at Evermore Orlando Resort is restricted to overnight guest use only. Non-resort guests will be able to make dining reservations at Evermore Resort’s Twin View Restaurant and the restaurants and the Spa at Conrad Orlando.
Absolutely! There is not a dedicated kids’ club at the resort, however we are pleased to offer many activities for every age — from little ones to teens and young adults. Explore our resort programs here.
Evermore offers a fully equipped fitness and movement studio, as well as a wide range of fitness offerings including Yoga, Barre, Dance Cardio, and more. Guests also get access to Fitness on Demand with FLEX — letting you work out to premium fitness classes anywhere, anytime on property.
Learn more about Fitness and Wellness at Evermore here.
Pets are not permitted at Evermore, including our water amenities and common spaces like pools, restaurants, and transportation. The only exceptions are for medical or disability-related service dogs (in which case they are permitted everywhere). Florida's service animal law applies to animals that are trained to do work or perform tasks for someone with a physical, mental, psychiatric, sensory, or intellectual disability. The work the animal does must be directly related to the person's disability.
Pet boarding is available locally in order for you to visit your special pal often — we recommend Best Friends Pet Hotel at Walt Disney World® 2.5 miles away.
Evermore is a non-smoking resort.
Evermore Bay
Hours of Evermore Bay operation vary seasonally. Some portions of the Bay may be closed periodically for maintenance. Swimming in any part of Evermore Bay is always prohibited after dark.
Evermore Bay is not heated, and water temperature can vary. From December to March water temperatures can be in the mid to upper 60's; while April, May, and November are often in the 70’s. From June to October water temperatures can be in the 80's. Guests should use their best judgment regarding water activities, safety, and their own comfort.
Heated water options are available year-round, however, in our other pristine pools around the resort. This includes the family waterslide and family-friendly pool, the Villas pool, and the private pools at each house.
There are multiple dedicated swim zones available in Evermore Bay for guests to enjoy:
- South Beach, near The Landing
- Barbara Ann's, by our iconic beach bar
- East Beach Shallows, near Hammock Grove Lawn
- East Beach Overwater Cabanas (exclusive to guests renting a cabana)
- West Beach Shallows, near the Villas
- Blue Hole Overwater Cabanas (exclusive to guests renting a cabana)
- Blue Hole, home to the high jumps and rope swing
- Conrad Beach (for guests of Conrad Orlando only)
The remainder of Evermore Bay is a non-swim zone set aside for water activities like kayaking and stand-up paddleboarding. You can view the locations of our swim zones on our Interactive Map.
The following items are prohibited in and/or around Evermore Bay:
- Firearms or weapons
- Pets or other animals (with the exception of approved service animals) are not permitted in the lagoon
- Outside alcohol or Illegal substances
- Outside food or beverage or coolers
- Outside chairs, unless otherwise stated for a special event
- Wagons larger than 35” are prohibited
- Tents or shade structures
- Glass containers with the exception of approved small containers such as baby food jars
- Recreational devices such as bicycles, skateboards, rollerblades, hoverboards, scooters, golf carts, drones, and all other motorized vehicles are not permitted inside the lagoon or on the Evermore Bay promenade.
- All personal water vessels including but not limited to kayaks, paddle boards, skim boards, surfboards, rafts, and floats are not permitted.
- Large sports balls including footballs, basketballs, playground balls, etc. are not permitted unless otherwise stated for a special event.
- Large inflatable rafts, large water toys, and watercraft are not permitted. US Coast Guard-approved flotation devices are available upon request. Small single noodles and U.S. coast guard approved flotation devices are permitted.
- External audio speakers or similar devices
- Other items that we deem disruptive or inappropriate
The following activities are prohibited in and/or around Evermore Bay:
- Diving
- Flips, back jumps, back dives, or other dangerous actions from the side of the lagoon.
- Jumping is permitted at The Blue Hole based on posted rules.
- Profanity or disruptive behavior including horseplay
- Intoxication
- Running
- Sale or distribution of goods or services
- Photography, videotaping, and recording of any kind of anyone not in your party
- Playing music via external speakers
- Engaging in any unsafe acts that may impede the operation of Evermore Bay
Yes, beach towels are available for resort guests at Dockside Outfitters near South Beach.
Evermore Bay is a swim-at-your-own-risk facility. Please be advised that there are no lifeguards on duty. If anyone in your group needs a lifejacket we have them available in designated areas.
Lifeguards are available at the family waterslide pool and the Blue Hole High Jump, during operating hours.
Children under the age of 14 must be accompanied by an adult at all times.
Evermore Bay is a family-friendly environment. You must wear appropriate beach/swim attire at all times. No thongs or Brazilian cut bath suits. For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the Bay waters.
Yes, various food items and non-alcoholic and alcoholic beverages are available for sale in a variety of locations. For your convenience, we have water stations located around the Evermore Bay perimeter.
Yes, we recommend reserving your cabana in advance, particularly if you are traveling with a large party. Book your private cabana here.
Yes. Multiple zero entry points are available with textured concrete to facilitate wheelchair entry.
The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close Evermore Bay. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.
Mandatory inclement weather safety guidelines:
Lightning Mileage Procedures
- 15 miles — paddleboards & kayaks come back to shore
- 6 miles — Evermore Bay closes and all guests clear out of the water, including all activities
Managers will give approval for guests to re-enter the area after the immediate threat of lightning strikes has passed and after a reasonable amount of time has passed. It is at the company’s discretion whether Evermore Bay will remain closed or reopen after weather events.
While you’re welcome to bring your own small floats, our Recreation Team always has an array of floaties and life jackets available for your use — so no need to pack or purchase any! Large inflatable rafts, lager water toys, and personal water vessels are not permitted.
Accommodations
Each accommodation at Evermore includes a fully equipped kitchen with high-end appliances and a large island. We’ve stocked every drawer with the tools you’ll need — so just add your ingredients and make every meal easy if you want to cook for your large group.
Nope. We want your departure to feel easy on purpose. Your inclusive All-In-One Fee covers a comprehensive post-departure clean. No need to strip your beds, do any laundry, or empty your fridge. Simply make sure you don’t leave any of your souvenirs behind, pack up, and travel safely!
Each House, Flat, and Villa has a full-sized washer and dryer in the unit. Outside laundry service can be provided for a fee.
We want every guest to experience a pure-air clean in their unit. Smoking & vaping are not allowed inside or outside at any accommodation unit at Evermore Orlando Resort. If smoke damage has been discovered, a $500 assessment will be charged to the Alphabooker’s card on file.
Each accommodation at Evermore has gorgeous views of the resort. Depending on preference, guests staying in a Flat or a Villa can choose an Evermore Bay View — steps away from the beach and breathtaking blue waters — or a Garden View set in a meticulously-landscaped oasis.
Bathtubs are available in all Villas and Houses. For guests staying in one of our Flats, a complimentary portable baby bath can be provided by contacting our Guest Services team or requesting via the Evermore app.
Yes, a floorplan is available for each of our vacation Houses and Flats:
Houses
- 5 Bedroom House
- 6 Bedroom House with Media Theater
- 7 Bedroom House
- 8 Bedroom House
- 8 Bedroom House with Media Theater
- 9 Bedroom House
- 9 Bedroom House with Media Theater
- 9 Bedroom House with Media Theater, ADA
- 10 Bedroom House
- 10 Bedroom House with Media Theater
- 10 Bedroom House with Media Theater, ADA
- 11 Bedroom House
- 11 Bedroom House, ADA
Flats
- 4 Bedroom Flat, Boardwalk View
- 4 Bedroom Flat, Boardwalk View, ADA
- 4 Bedroom Flat, Evermore Bay View
- 4 Bedroom Flat, Evermore Bay View, ADA
- 4 Bedroom Flat, Premium Evermore Bay View
- 4 Bedroom Flat, Premium Evermore Bay View, ADA
Learn more about our uniquely-designed accommodations here.
Reservations
ARRIVALS & DEPARTURES
Check in time begins at 4:00pm local time and our staff will do everything possible to have accommodation ready at that time. If the unit is ready and available prior to 4pm, management will make reasonable effort to allow earlier access. Occasional check-in delays may occur during peak business levels and Evermore staff will do their best to assist in these unforeseen circumstances. 4:00pm check-in is NOT GUARANTEED. Early check-ins are based on availability only.
Check-out time is 10:00am. Any late checkouts MUST have authorization from the Evermore guest services office and must be made the day prior. Late check out charges will apply and are subject to availability only.
LATE ARRIVALS
If you are arriving later than midnight, please notify our front office so the reservation is not canceled as a no show. Evermore provides 24/7 security and arrival staff - we can make special arrangements for your circumstances.
Any late checkouts MUST have authorization from the Evermore guest services office and must be made the day prior. Late check out charges will apply and are subject to availability only.
You can learn more about current offers that may be available here.
Hurricane Cancellation Policy
If a hurricane warning is issued by the National Hurricane Center for the Orlando area within seven days of your arrival, Evermore will allow penalty-free cancellations for any reservations booked directly through the Resort. (Reservations booked through third parties are subject to their terms and conditions.) Evermore will generally allow guests to stay on-site during any weather events depending on their accommodation type and the predicted strength of the storm. (Guests in certain accommodations may be requested to move to alternate locations within the resort based upon any determined risks.) Any guests who are on property and uncomfortable based upon the prediction of the direct impact of a hurricane will be allowed to depart and credited for their stay as applicable.
We’ve designed a tool to help you split the cost of your vacation amongst the members of your party. Everyone attending the vacation can contribute with our Split Payment tool available at check out. We require 1 night’s room & tax payment at the time of booking, and the rest can be paid by other members of your party up to 30 days prior to arrival.
Of course. Please contact our reservations department to discuss. Note that all accommodation payments, including gift payments, are due 30 days prior to arrival.
Setting up an enhanced experience for your family, or your entire group, is easy. Most activities, including reserving a cabana, can be booked using our Evermore Resort app. Other enhancements, like an in-home private chef or private bar experience, are part of our Evermore To Your Door program and can be arranged by contacting our Culinary Concierge team at 407-488-1674.
Dining
We have thoughtfully designed menus that have options for any guest with special dietary requests. Our front and back of the house team members at any restaurant are available to assist our guests with any dietary restrictions or allergies. Special dietary requests can often be accommodated at the restaurant, however, once at the resort please connect with any Food & Beverage or Guest Services team member to discuss specific options to best fit your needs.
You can easily make a reservation at Evermore's Twin View Restaurant and the full-service restaurants at Conrad Orlando on our website or app via OpenTable.
Learn more here.
Golf
Guests staying at Evermore Orlando Resort, Conrad Orlando, and Hyatt Grand Cypress have preferred rates and tee times access in advance of their stay.
Guests not staying at these resorts will have the ability to book tee times up to 14 days in advance (based upon space availability).
Yes - please submit a request for information here and our team will be in touch shortly.
Yes, clubs may be rented from our Pro Shop.
Yes, advance tee times are required. Book your tee-time here.
Golf cart rental is included with your play.
We request that male guests wear a collared shirt and golf shorts/slacks. Female guests are asked to wear a collared shirt or shirt with sleeves.
Grand Cypress Golf is a soft-spiked/spikeless facility.
No denim, bathing suits or gym wear.
Yes, golf instruction is available for all skill levels from first timers through advanced. Call our Golf Professional staff at 407-239-1904 to schedule your private lesson or group clinic.
Miscellaneous
Gift cards will be available for purchase in the near future. Please check back for updates.
Yes! Evermore Orlando Resort is an ideal location for both corporate and social functions alike. With so many options please provide us a few details so our team can get back to you.
Evermore Orlando is a new kind of vacation resort uniquely designed for big families and gatherings, offering rental accommodations like Villas, Flats, and Houses up to 11-bedrooms. The resort does not sell real estate, is not affiliated with any timeshare company, and does not participate in timeshare sales.
For information about package shipping instructions and associated fees, please click here.