Cancellation Policy

Deposit Schedule & Final Payments

Guest reservations booked outside of 30 days:  

Evermore requires a one-night deposit (taxes included) at time of booking. The balance of the accommodation payment and the All-In-One fee is due 30 days prior to the date of arrival. Failure to fulfill the balance due 30 days out will result in a full cancellation of the reservation and forfeiture of one night's room and tax. Payment status may be viewed and managed in the Alphabooker’s guest profile on evermoreresort.com. 

Guest reservations booked within 30 days of arrival:

Reservations made within 30 days prior to arrival require the full balance paid at the time of booking and the reservation is non-refundable 48 hours following the confirmation of said reservation (excluding the one time All-in-One Fee which is always refundable prior to arrival). Red Sky Insurance purchased is non-refundable after the 14-day look period.

Guest reservations booked within 72 hours of arrival:

Reservations made with 72 hours prior to arrival must pay the non-refundable one-night deposit (taxes included) at the time of booking. The remaining balance will be due at Guest Services on the check-in date of the reservation.

48-Hour Courtesy

Plans can change quickly, we understand. You’re covered with a 48-hour grace cancellation period without charge from the time of your booking, provided you are booking at least 7 days prior to your arrival. After 48 hours, your first night's room and tax become non-refundable. 

Cancellation

If you need to cancel a reservation made more than 30 days prior to arrival, you will be refunded, less the one night's room and tax deposit.  If a cancellation occurs within 29 days prior to arrival no room, tax, or the optional Red Sky Insurance refund will be provided.  Prepaid activities booked will be refunded automatically upon cancellation of accommodation reservation, except for those activities that are not allowed to cancel within 30 days of reservation (outlined in the activity terms when purchased).

Hurricane Cancellation Policy

If a hurricane warning is issued by the National Hurricane Center for the Orlando area within seven days of your arrival, Evermore will allow penalty-free cancellations for any reservations booked directly through the Resort.  (Reservations booked through third parties are subject to their terms and conditions.)  Evermore will generally allow guests to stay on-site during any weather events depending on their accommodation type and the predicted strength of the storm. (Guests in certain accommodations may be requested to move to alternate locations within the resort based upon any determined risks.) Any guests who are on property and uncomfortable based upon the prediction of the direct impact of a hurricane will be allowed to depart and credited for their stay as applicable.

All-In-One Fee

Evermore’s All-In-One Fee covers all fees and their associated taxes relating to cleaning, damages, and use of amenities associated with the rental unit. This one-time fee is due when the final payment for the stay is due and is refundable upon cancellation of the reservation prior to arrival. Once the guest is checked in, this fee is nonrefundable. This fee covers reported wear and tear damage up to $1000.00 USD in a Villa or Flat and $2500.00 USD in a House unit. This covers accidental damage only and does not waive the guest’s liability for damages exceeding those amounts. This does not include major damage or smoking related cleaning (see NON-COMPLIANCE).

Split Payments

Evermore allows our Alphabooker to add additional guests to the reservation after booking and to send a unique payment request link to other stayers in the unit so they can contribute to the final accommodation cost.  Each payment made by an additional guest will be reflected on the folio of the Alphabooker only and payments are viewable in each guest’s unique Account Profile. From the original date of booking until 30 days out, the Alphabooker’s reservation may receive multiple payments from multiple users invited by the Alphabooker to contribute to the cost of the reservation (‘split bill’). If no outside payment contributions are provided within this period to prepay the reservation, the remainder of the stay will be charged 30 days out to the Alphabooker’s credit card on file.  If advance payment of the reservation at the 30-day mark cannot be processed, the Alphabooker will be made aware via email of reservation cancellation. 

Split payments are not available within 30 days of arrival as all charges are due at the time of booking. Should you need assistance with authorizing multiple payment cards to complete a booking within 30 days please contact our reservations department and they can assist.  

Reservations Modifications

Outside of 30 days a one-time courtesy date modification can be made by contacting our reservation department. The changes will be subject to availability and rate changes. No date modifications can be made within 30 days of arrival. 

Please note any pre-booked activities such as cabanas, golf, or recreational activities will not automatically change along with any date modification. It is at guests responsibility to address these through their Evermore Account online.