FAQ

Frequently Asked Questions

We want your stay at Evermore to be easy on purpose. Here are some answers to our most frequently asked questions. Don’t find what you’re looking for? Contact a team member at 855-341-9527.

 

Location

What’s the closest airport to the resort?

Orlando has two airports, Orlando International Airport (MCO) and the Orlando Sanford International Airport (SFB). MCO is 18.4 miles from the resort. 

Is transportation available to and from the airport?

There are several transportation options to get to Evermore from Orlando International Airport that can be found here. 

You can also explore options at The Car Care Center at Walt Disney World. The car rental facility is located near Magic Kingdom park and offers rentals through Enterprise, Alamo or National. You can book your vehicle online or call (407) 824-3470. The Car Care Center is open from 7:00 AM to 7:00 PM EST daily.

How far is the resort from Walt Disney World and other parks?

Walt Disney World Ticket & Transportation Center (Magic Kingdom parking) - 15 min
Epcot -14 min
Animal Kingdom - 20 min
Hollywood Studios - 15 min
Disney Springs - 10 min

Universal Orlando Resort - 22 min

SeaWorld Orlando- 16 min

Orange County Convention Center - 18 min

Where can I go shopping nearby?

Our partners at Visit Orlando have some great ideas -- explore them here.  

Resort

Are pets allowed at the resort?

Pets are not permitted at Evermore, including our water amenities and common spaces like pools, restaurants, and transportation.  The only exceptions are for medical or disability-related service dogs (in which case they are permitted everywhere). Florida's service animal law applies to animals that are trained to do work or perform tasks for someone with a physical, mental, psychiatric, sensory, or intellectual disability. The work the animal does must be directly related to the person's disability. Dog amenities will be provided for service dogs. 

Pet boarding is available locally in order for you to visit your special pal often - we recommend Best Friends Pet Hotel at Walt Disney World® 2.5 miles away. 

 

How many vehicles are allowed per unit?

A good rule of thumb is 1/2 the number of cars per your unit bedroom occupancy. For example, two cars for a 4-bedroom flat, 6 cars for an 11-bedroom home, etc. 

Parking is provided for overnight guests at their respective units in the designated areas. Anything larger than an average family size car is subject to approval. RV/Oversized parking is limited and permitted in specific areas only with advance notice required. Please contact our Security Department to make arrangements. All guests are subject to approval at the security gates and parking is monitored 24/7. 

Does Evermore offer valet parking?

Conrad Orlando offers valet parking; Evermore houses, flats and villas offer self-parking options only. 

What is included in your All-in-One Fee?

Evermore’s All-In-One fee covers all fees relating to cleaning, damages, use of amenities and taxes associated with the rental unit. This one-time fee is due when the final payment for the stay is due and is refundable upon cancellation of the reservation prior to arrival. Once the guest is checked in, this fee is nonrefundable. This fee covers reported wear and tear damage up to $1000.00 USD in a Villa or Flat and $2500.00 USD in a House unit. This covers accidental & reported damage only and does not waive the guest’s liability for damages exceeding those amounts. This does not include major damage or smoking related cleaning (see NON-COMPLIANCE).

Included Amenities 

  • On-water activities including  kayaks, paddleboards, life jackets, waterslide, and our blue hole rope swing.
  • Fitness center and Peloton spin studio access
  • Daily Valet Trash pickup
  • 24-hour gated security
  • Evermore guest rate and preferred tee times for  Golf / Footgolf
  • Make Yourself at Home kit - items you don’t need to pack!
    • Pack & Play / Highchairs available on request
    • Beekman Hand Soaps + lotion  in every bathroom
    • Beekman amenities in shower (shampoo, body wash, conditioner)
    • Dish soap and sponge
    • Toilet paper rolls (3 per bathroom provided)
    • Unlimited Trash bags
    • Roll of paper towels
    • Dishwasher detergent
    • Laundry detergent

Are the restaurants, spa and lagoon amenities available to non-guests?

Evermore Bay access is restricted to overnight guest use only. Non-resort guests will be able to make reservations at the restaurants and the Spa at Conrad Orlando. 

Does Evermore have kid-specific activities?

Absolutely! We are pleased to offer activities for every age; explore our resort programs here. Please note we will open these to bookings approximately 60 days prior to our opening date. 

Are there shuttles across the property?

Yes! Evermore offers ADA accessible trolley service throughout the resort, including Conrad Orlando.

Is there a fitness center at the resort?

Evermore will offer a full fitness and movement studio, as well as a Peloton spin studio and in-home fitness rental options. 

Is smoking allowed at the resort?

Evermore is a non-smoking resort. 

Evermore Bay

What are the hours of operation of Evermore Bay?

Hours of Evermore Bay operation vary seasonally. Some portions of the Bay may be closed periodically for maintenance. Swimming in any part of Evermore Bay is always prohibited after dark.

Is the water heated?

Evermore Bay is not heated, and water temperature can vary. From December to March water temperatures can be in the mid to upper 60's; while April, May, and November are often in the 70’s. From June to October water temperatures can be in the 80's. Guests should use their best judgment regarding water activities, safety, and their own comfort.

Are towels provided for Evermore Bay?

Yes, beach towels are available for resort guests at Dockside Outfitters near South Beach.

Are lifeguards on duty?

The lagoon is a swim-at-your-own-risk facility. Please be advised that there are no lifeguards on duty. If anyone in your group needs a lifejacket we have them available in designated areas.

Can my children access the lagoon without me?

Children under the age of 14 must be accompanied by an adult at all times.

What should I wear to the lagoon?

Evermore Bay is a family-friendly environment. You must wear appropriate beach/swim attire at all times. No thongs or Brazilian cut bath suits. For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the Bay waters.

Are food and beverages for sale?

Yes, various food items and non-alcoholic and alcoholic beverages are available for sale in a variety of locations. For your convenience, we have water stations located around the Evermore Bay perimeter. 

Do I need to reserve cabanas and are there additional fees?

Yes, we recommend reserving your cabana in advance, particularly if you are traveling with a large party. Cabana rentals will be made available 60 days prior to resort opening.

Is Evermore Bay handicap accessible?

Yes. Multiple zero entry points are available with textured concrete to facilitate wheelchair entry. 

What is the inclement weather policy?

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close the lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

Mandatory inclement weather safety guidelines:

Lightning Mileage Procedures

  • 15 miles – paddleboards & kayaks come back to shore
  • 10 miles – all guests clear out of the water including all activities
  • 5 miles – all guests should clear the beach

Managers will give approval for guests to re-enter the park after the immediate threat of lightning strikes has passed and after a reasonable amount of time has passed. It is at the company’s discretion whether the park will remain closed or reopen after weather events.

Prohibited Items

The following items are prohibited in and/or around Evermore Bay:

  • Firearms or weapons
  • Pets or other animals (with the exception of approved service animals) are not permitted in the lagoon
  • Outside alcohol or Illegal substances
  • Outside food or beverage or coolers
  • Outside chairs, unless otherwise stated for a special event
  • Wagons larger than 35” are prohibited
  • Tents or shade structures
  • Glass containers with the exception of approved small containers such as baby food jars
  • Recreational devices such as bicycles, skateboards, rollerblades, hoverboards, scooters, golf carts, drones, and all other motorized vehicles are not permitted inside the lagoon or on the Evermore Bay promenade.
  • All personal water vessels including but not limited to kayaks, paddle boards, skim boards, surfboards, rafts, and floats are not permitted.
  • Large sports balls including footballs, basketballs, playground balls, etc. are not permitted unless otherwise stated for a special event. Large inflatable rafts, large water toys, and watercraft are not permitted. US Coast Guard-approved flotation devices are available upon request. Small single noodles and U.S. coast guard approved flotation devices are permitted.
  • External audio speakers or similar devices
  • Other items that we deem disruptive or inappropriate

Prohibited Activities

The following activities are prohibited in and/or around Evermore Bay:

  • Diving
  • Flips, back jumps, back dives, or other dangerous actions from the side of the lagoon.
  • Jumping is permitted at The Blue Hole based on posted rules.
  • Profanity or disruptive behavior including horseplay
  • Intoxication
  • Running
  • Sale or distribution of goods or services
  • Photography, videotaping, and recording of any kind of anyone not in your party
  • Playing music via external speakers
  • Engaging in any unsafe acts that may impede the operation of Evermore Bay

Accommodations

Do all units have kitchens and do I need to bring my own supplies?

All kitchens come fully stocked with items you need to prepare for dining indoors or al fresco. 

Do I need to do anything before check-out?

Nope. We want your departure to feel easy on purpose. No need to strip your beds, do any laundry or clean your fridge. Simply make sure you don’t leave any of your souvenirs behind, run your garbage out to the can and shut the doors behind you!

Does Evermore offer laundry services?

Each house, flat and villa has a full-sized washer and dryer in the unit. Outside laundry service can be provided for a fee.

Are all the units non-smoking?

We want every guest to experience a pure-air clean in their unit. Smoking & vaping are not allowed inside or outside at any accommodation unit at Evermore Orlando Resort. If smoke damage has been discovered, a $1000 assessment will be charged to the Alphabooker’s card on file. 

Reservations

How can I make, change, or cancel an accommodation reservation?

Please give our reservations team members a call, they are happy to assist. 

 

855-341-3527

What time can I check in/check out?

ARRIVALS & DEPARTURES 

Check in time begins at 4:00pm local time and our staff will do everything possible to have accommodation ready at that time. If the unit is ready and available prior to 4pm, management will make reasonable effort to allow earlier access. Occasional check-in delays may occur during peak business levels and Evermore staff will do their best to assist in these unforeseen circumstances. 4:00pm check-in is NOT GUARANTEED.  Early check-ins are based on availability only.  

Check-out time is 10:00am. Any late checkouts MUST have authorization from the Evermore guest services office and must be made the day prior. Late check out charges will apply and are subject to availability only.

 

Is late check-in and check-out available?

LATE ARRIVALS

If you are arriving later than midnight, please notify our front office so the reservation is not canceled as a no show. Evermore provides 24/7 security and arrival staff - we can make special arrangements for your circumstances.

Any late checkouts MUST have authorization from the Evermore guest services office and must be made the day prior. Late check out charges will apply and are subject to availability only.

Can I send a gift to someone’s unit, or pay for their stay as a gift?

Of course. Please contact our reservations department to discuss. Please note all accommodation payments are due 30 days prior to arrival. 

Golf

Do you have to be a guest to play at either golf course?

Guests staying at Evermore Orlando Resort, Conrad Orlando, and Hyatt Grand Cypress have preferred rates and tee times access in advance of their stay.

Guests not staying at these resorts will have the ability to book tee times up to 14 days in advance (based upon space availability).

Can I host a tournament at the golf courses, and book through the resort?

Yes - please submit a request for information here and our team will be in touch shortly.

Can I rent golf gear?

Yes, clubs may be rented from our Pro Shop.

Do I need to book a tee-time in advance?

Yes, advance tee times are required. Currently only the Links Course is available for play. 

Are golf cart rentals an additional cost?

Golf cart rental is included with your play. 

Appropriate Attire

We request that male guests wear a collared shirt and golf shorts/slacks. Female guests are asked to wear a collared shirt or shirt with sleeves.

Grand Cypress Golf is a soft-spiked/spikeless facility.

No denim, bathing suits or gym wear.

Miscellaneous

Does Evermore sell gift cards?

Gift cards will be available for purchase in the near future. Please check back for updates. 

Does Evermore provide event planning services?

Yes! Evermore Orlando Resort is an ideal location for both corporate and social functions alike. With so many options please provide us a few details so our team can get back to you.